Shipping policy

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Origin

United States Orders
Orders delivered within the United States are typically shipped from our U.S. fulfillment center.

Hong Kong / Asia Orders
Orders delivered to Hong Kong and other Asia regions are typically shipped from our Asia fulfillment center located in Shenzhen, China.

Estimated Delivery Time

United States
Estimated delivery time: 2–5 business days after shipment.

Hong Kong
Estimated delivery time: 2–5 business days after shipment.

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or local courier delays.

Shipping Fees
Shipping fees will be calculated and displayed at checkout unless otherwise stated.

Customs, Duties and Taxes
For international shipments, customs duties and import taxes may apply depending on the destination country. These charges are the responsibility of the customer.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact our support team at service@suracura.com for assistance.